Shipping policy
Last Updated: August 14, 2026
Section 1 – Shipping
Free worldwide shipping. We offer free shipping on all orders, worldwide.
Processing and delivery times. Items are shipped the same or next business day. Orders are usually delivered within:
- 3–7 working days for domestic (United States) orders
- 5–10 working days for international orders
You will receive updates at the email address used at purchase, including order confirmation, ship-out notification, tracking number, and delivery updates.
What ships and what does not. Your first-time or one-time purchase includes a physical It's Pawssible product (for example, your bracelet), which will be shipped to the address you provide. If you are enrolled in a recurring contribution program, subsequent recurring charges are contributions only and do not generate a shipment. You will not receive a package in connection with recurring charges unless we expressly state otherwise in a specific promotion.
Circumstances outside our control. We are not responsible for deliveries affected by customs clearance, natural disasters, handovers between our carrier and the local carrier in your country, or strikes or delays in air and ground transportation, nor for any additional fees, customs duties, or downstream costs. International customers are responsible for any customs duties, import taxes, or brokerage fees assessed by their country.
Section 2 – Delivery
Buyer's responsibility for address. It is the buyer's responsibility to ensure the shipping address entered is correct. Please contact us immediately at info@itspawssible.org if you believe you have provided an incorrect shipping address. If the order has not yet shipped out, we may be able to change the address. If the order has already been fulfilled, we cannot reroute it and do not claim responsibility.
Lost or stolen packages. We are not responsible for lost or stolen packages. If your tracking information shows that your package was delivered to your address and you have not received it, please report this to the shipping carrier using the information provided in your confirmation and tracking emails. If you purchased shipping protection at checkout, your order will be resent immediately.
Delivery confirmation. Because circumstances beyond our control may occur at your delivery address, you agree that any delivery confirmation provided by the carrier is sufficient proof of delivery, even without a signature.
Refusing to accept. If you refuse to accept the parcel from the post office or courier, we do not claim responsibility regarding what happens to the package afterwards. If it is automatically returned to our warehouse, we will be able to process your refund. If it is not returned to us, we will not be able to reimburse you.
Delivery issues. If you have any problems with delivery, please contact us at info@itspawssible.org.
Section 3 – Returns
Returns. Customers have the right to return their purchase within 60 days of delivery. The returned item must be in its original condition, unused, and in its original packaging. The customer is responsible for return shipping costs unless the return was due to an error on our part.
Return address. All returns should be sent to:
It's Pawssible 285 Northeast Ave. Tallmadge, OH 44278 United States
Please contact us before actioning any return at info@itspawssible.org so we can provide return instructions and authorization. Products returned without prior authorization may not be accepted.
Full details of our refund, cancellation, and exchange terms are set out in our Return & Refund Policy.
Contact Information
Kandy For Equity Holdings LLC (d/b/a It's Pawssible) 254 Chapman Rd, Newark, Delaware 19702 US Email: info@itspawssible.org